Return & Refund Policy

For you to make a well-informed decision, we go to great lengths to help you visualise the look & feel of the article with the help of real-image and video tour assistance.

Besides that, we’re always happy to answer all the size dimensions and shipping-related queries before making a purchase.

However, we do understand that sometimes our customers are not able to receive the articles in their prime state due to transportation or some other factors.

Returns

If you would like to return a product, no questions asked, Harold Electricals will charge you a 15% restocking fee.

You can request a return only within 72 hours of receiving the product.

We will initiate a reverse pick-up. The returned products are subject to verification and quality checks by Harold Electricals to determine the legitimacy of the return.

The refund process will take 7-10 days upon receiving the article in the warehouse.

Exchange

In case you received a damaged/defective/incorrect article in a broken state that can be entirely replaced under no question asked policy. Harold Electricals will charge you a 15% restocking fee.

You can request a return only within 72 hours of receiving the product.

We will initiate a reverse pick-up. The returned products are subject to verification and quality checks by Harold Electricals to determine the legitimacy of the return.

Once the product is received by Harold Electricals the replacement product will be dispatched to you within 24 hours.

The exchange process will take 7-10 days upon receiving the article in the warehouse.