Customer Support
We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
International After-Sales Support
At Harold Electricals, we are committed to ensuring a seamless post-purchase experience for our valued customers around the world. Our comprehensive after-sales support encompasses the entire process, from shipping and installation to warranty services.
We prioritize top-notch customer support, ensuring your satisfaction. We strive to deliver products in perfect condition. However, unforeseen circumstances may arise. Rest assured, our dedicated customer support team is here to assist you. For any queries, do reach out to us at following numbers :-
Support Department
Contact Number
International Customer Support
+1 270 612 2277
support@haroldelectricals.com
Logistics Support
+91 99992 54544
logistics@haroldelectricals.com
After Sales Support
+91 78277 16672
support@haroldelectricalss.com
GST Or Refund Related Support
+91 88260 97894
accounts@haroldelectricals.com
Installation Support
+91 92899 11975
support@haroldelectricals.com
NOTE: We are not responsible for shipping carrier delays.
Cancellation Policy
Confirmed orders are non-cancellable. Modifications allowed within 24 hours before shipping, with products of equal or higher value..
To modify your order pre-shipping, call +91 9999 254 544 or email support@haroldelectricals.com with new product details within 24 hours..
You may also cancel the orders from "My Orders" page on website or app
Return / Refund Policy
We havc a no-question ask return policy. You will be charged 15% of re-stocking fees on the invoiced MRP.
Contact us at support@haroldelectricals.com or +91-9999-254-544 for a response within 24 hours.
Return requests accepted within 7 days of product receipt. Please return items in original packaging with all accessories intact.
Kindly return the product(s) to the nearest store/warehouse. Customer will be responsible for transportation or courier charges.
Harold Electricals Company will conduct verification and checks on returned products for legitimacy.
It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.
Refund Timeline
Refund Approval
Once the refund request is approved, the process will be initiated within 24-48 hours from our backend system.
Refund Method
The refund will be processed through the same payment method used for the original transaction. This applies to orders placed via:
- Our website
- The sales team
Credit Card Refunds
For orders placed using a credit card, the refund may take an additional 3-5 working days to reflect in your account, depending on the card issuer’s processing time.
Experience Center Orders
For orders placed directly at our experience center via Netbanking, UPI, or Cash, the refund will be credited within 24-48 hours of approval.
Amazon Orders
For orders placed through Amazon, the refund process is managed directly via the Amazon app. Customers can navigate to the My Orders section, select their order with Harold Electricals, and initiate a refund if eligible. Please refer to Amazon’s refund policy for further details.
Exchange Policy
For damaged/defective/incorrect products, contact customer service via email at support@haroldelectricals.com within 48 hours of delivery.
If you receive a broken or non-working product, please share an unboxing video of the article with us. This video will help us raise concerns with the correct logistics partner.
Any issues with the product must be raised within 48 hours of delivery for a 100% product replacement for FREE of cost.
If the issue is reported within a week post-delivery, a 15% charge of the order value will be applied, and a replacement will be provided.
Product issues reported after one week from delivery will not be entertained for replacement.
Product issues reported after one week from delivery will not be entertained for replacement.
Microscopic defects that are not visible when the products are installed will not be entertained.
Upon receiving your complaint, Harold Electricals will verify its authenticity and nature. If deemed genuine, we will promptly initiate the replacement process.
The returned Products are subject to verification and checks by Harold Electricals in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
Terms & Conditions
Installation is not included in product pricing, and may vary for different articles
Damages to be reported within 24 hours of delivery.
Unless specified, the invoice tax is not payable under reverse charges. Please separately mention supplies under reverse charges.