At Harold Electricals, we are committed to providing reliable after-sales support and ensuring a smooth service experience for our customers. Please review the following service and warranty terms applicable to eligible products purchased through our website, mobile app or in store purchase.

Eligible products purchased from the Harold Electricals website are covered under a 2-year warranty from the date of purchase.

The warranty covers issues arising from manufacturing defects or functional failures, subject to the applicable warranty terms.

The warranty does not cover damage caused due to improper installation, physical damage, misuse, electrical fluctuations, unauthorized modifications, or normal wear and tear, where applicable.

2. Remote Troubleshooting & Technical Assistance

In case of a product-related issue, our support team will first assist the customer through phone/WhatsApp-based troubleshooting wherever possible.
Our technicians may guide the customer remotely to identify and resolve the issue.
If the issue requires a replacement part, the required part will be arranged and sent to the customer through courier, subject to availability and warranty eligibility.

3. Technician Visit

If the issue cannot be resolved remotely and a physical technician visit is required, Harold Electricals may arrange a technician visit depending on the product, location, availability, and nature of the issue.

Any technician visit required at the customer's location will be chargeable, with charges varying according to the customer's location and the product/service requirement.

The timeline for assigning a technician may vary depending on the location, technician availability, product, and nature of the issue.
Customers will be informed about the applicable technician charges and service arrangements before the visit, wherever applicable.

4. Service Centre Repair

If the issue cannot be resolved through remote assistance or replacement of the required part, the customer may be requested to send the product to Harold Electricals' designated service centre for further inspection and repair.

Once the product is received at the service centre, our technical team will inspect the product and carry out the necessary repair, subject to warranty eligibility.

No servicing or repair charges will be applicable to the customer for eligible warranty-related repairs.
The customer will be responsible for the transit/courier charges for sending the product to the service centre.
After the repair is completed, Harold Electricals will arrange to dispatch the repaired product back to the customer, subject to the applicable service process.

5. Service Timeline

Service timelines may vary depending on the nature of the issue, product, availability of spare parts, technician availability, location, and other operational factors. Customers will be provided with updates regarding the progress of their service request wherever applicable.

6. Important Notes

Warranty claims are subject to verification by Harold Electricals' service team.

Replacement parts are subject to availability.
Customers are requested to retain the original invoice/order details for warranty and service-related claims.
Any issue arising due to incorrect installation, unauthorised repairs/modifications, physical damage, misuse, or external electrical & environmental conditions may not be covered under the warranty.

The final decision regarding warranty eligibility and the appropriate service resolution will be taken by Harold Electricals after inspection/verification of the reported issue.

At Harold Electricals, we value our customers and aim to provide timely and reliable after-sales assistance. Our service team will make every reasonable effort to resolve eligible product-related concerns through remote assistance, replacement parts, technician support, or service-centre repair, depending on the nature of the issue.

For any service or warranty-related assistance, customers can contact our support team with their Order ID and registered mobile number.